Pros
Physically and mentally active. Supportive and friendly coworkers. Interacting with guests was enjoyable.
Cons
Undervalued, Underpaid, and unappreciated. Felt like you had to walk on eggshells when the general manager was in the building. Makes you feel like nothing you do is good enough. Don't get paid enough for the amount of work and value that the employees bring to the table. They refuse to see that uptight management is the problem. And they wonder why they are constantly understaffed. They force you to use only positive vocabulary and if you use it incorrectly then you get in trouble. You have to memorize things and spit them back out at a moment's notice. The lack of communication is blamed on you. The mentality of the workers becomes to keep your head down and mouth shut. If they tell you to do something then you are expected to say, "Yes" and do it without any response as to why you were doing it the other way, to begin with. You don't get any PTO even if you work full time. If you work full time then the job is your life. This is a work to attempt to live, job. It doesn't pay enough to live off of. Some employees worked multiple jobs. The hours, depending on your shift, make a work/life balance impossible and nonexistent.