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The Cheesecake Factory

Engaged employer

Great Company - Each Store is different - Anonymous employee The Cheesecake Factory Employee Review

3.0
10 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Benefits, Great workgroups (everyone in the various sections gets along great with their immediate teams), Always someting to do, some take training the standards to new heights.

Cons

Many stores are busy every second of the day. Training program takes a loooon time to complete (supposed to be 5 days), but these happening consecutively is hard to do in HIGH VOLUME stores. Turnover is high as most of the restaurant industry, so sometimes hard to find the proper "teachers" (Mine Was AMAZING, but I can see that others might not be so lucky sometimes). There is ALOT to memorize and try to learn in 5 days...along with churning out products and attending to customers. Communication between floor, mid, and upper seems to be an issue everywhere, due to high volume/lack of time to even sift through some things at times, much less answer phone calls (this isn't a con per se, but it makes somethings difficult.

Explore other reviews about The Cheesecake Factory

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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