Pros
Leadership cares about the employees and has awesome communication, expectations are set openly, TTS has an open door policy, so anyone can reach out to anyone that they think is appropriate for questions. The work load is reasonable and the pay is very good. They treat their technicians like family and give direct paths for growth and work with us when things go wrong. They respect employee's time outside of work and make sure that mental health and self care are a priority when possible. I could easily write much more about how great TTS is to work for.
Cons
Due to the relatively small size of the team, there have been rare occasions where escalation points are difficult to find when working a problematic ticket. This is getting better as TTS grows.