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      TTEC

      Engaged employer

      TTEC reviews

      Disabled employee, had to quit to quit due to lack of accommodations.. - Customer Service Representative (CSR) TTEC Employee Review

      2.0
      12 Feb 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Supervisors and trainers are nice.

      Cons

      My supervisor was very very nice, but the job was insanely stressful because everything was broken half the time. There is barely any PTO and I wasn't able to invoke FLMA because I hadn't been there long enough while I was having a mental health crisis that sent me ot the hospital, which was due to their terrible hiring practices. They fired half our team before the busy season was over and that ended up making me have to do more than double the amount of work, which I could not handle. My supervisor called me and showed me call metrics, I was taking upwards of 50 calls a day whereas nobody else on my team was taking that many. I asked numerous times if I could move to part-time, but was always ignored.

      avatar
      TTEC Response
      2y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      6 Jul 2026
      Insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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