Stay Away if You're Canadian Born - Business Development Representative (BDR) TP Employee Review

1.0
19 Sept 2024
Recommend
CEO approval
Business outlook

Pros

mostly Work from Home, Google on your resume (kinda),

Cons

What I will firstly say is this place greatly lacks diversity. I feel extremely uncomfortable in the office when 80% of the workers are not speaking in English instead they are speaking in their native tougne. Management regularly gives instructions to their team in Hindi or Punjabi which leaves me a Canadian born completely confused until it is then translated for me. Im not sure if there is a program in place where workers are sent here from India, but the company really should aim to be diverse and strive to have a salad bowl of cultures within the office to improve worker experience. Team Leads apart from 2 are all on egotistical power trips that aim to micromanage and stress BDR's out. They also threaten employees with not getting bonuses based on new criteria they did not have when the quarter started. The job itself is pretty straightforward. send emails and make calls to get businesses to sign up for the google for startups program, however the Google AE's treat you like you work for them, and despite your work to get a customer interested, if the AE decides for whatever reason it is not worth their time then so be it. and a BDR is held accountable if the AE completely lets a lead go stale all while the lead is emailing you what happened. Google AE's will even cancel a meeting that you set up 2 mins before the scheduled time without telling the client at all. All your hard work and rapport gone out the window. The commute is also terrible with Younge/Eglington where the cheapest parking is $20 per day. You'll quickly learn the office is just a waste of time because its too loud to have a professional meeting or virtual meeting when people are walking around behind you. All things considered I had a Good TL and some good collegues on my team, but this place just feels like chaos pretending to be organized.

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TP Response
1y
We are sorry for the bad experience! We would like to connect with you to discuss about it. Please share more details about your concern at http://bit.ly/TPHR-newform , it will help us understand how best we can support our employees and provide a positive working environment. Your feedback is truly valued. Take care Regards Teleperformance Canada

Explore other reviews about TP

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
1w
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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