Pros
Your manager whom are there to help you will not take over that call for you until it’s so bad they’re is no solving that you as a new agent can do to calm the customer or let them no how badly you’d like to help them (as it is your job/mission) once you’ve proven your worth on the floor and hen ability to save clients and their accounts, while working with their grievances and also allowing a continued mutual beneficial relationship-you will find the strength and have gained confidence to know your strengths and weaknesses on the calls. I am great full all the knowledge I gained while working there. I also really enjoyed the incentives offered, you could earn $500+ For referring a friend after they worked for at least 60days and your friend who receive half that! But I always felt like after hitting my weekly incentives those “promises were never fulfilled on my paychecks.
Cons
The managers who walk the floor are they’re to provide you with help, except when your new they make you wait on purpose as if they are intentionally making you sweat, which I find to have awful domino effects on the entire line of communication. Unfortunately for you (newbie) it all falls back on your call experience & you’ll get bad reviews on the phones by the clients because of their wait or hold times. due to the ridiculous training they pay you to do, which is a complete joke by the way. There was so much more information of knowledge what type of basic conversations we could practice to expect on the calls, but nothing like such ever happened in training. It’s all done through programs on the computer, programs you will never use again. It’s as if they just throw you into the lions demand it’s not until you prove your worth as an agent do any of 40% of the managers whose jobs are to help and provide guidance even show some type of interest I doing their jobs. I really wish there was a much better ground for communication among all agents of different levels. I was told once hired I could get full benefits after the 90-120day probationary period which was completely false as I had to wait an entire year. I was also badly misinformed regarding approval for attendance, in some cases other employees on the team are considered favorites over others, so it’s frustrating when that highly praised over performance.
