The management is pretty cut throat and overall the company has no support. I cried everyday going to this job. Though its work from home, it felt like a prison. The company is controlling in everyway. They make you share your screen with your "manager." The critics from this place never stop. It's all about money. Teleperformance is a 3rd party company hired by Apple. Though you do the exact same job as a traditional At Home Advisor for AppleCare, you are not Apple. So whenever you have to call off sick or miss a day from work the hire ups will literally scare you because for every agent not accounted for this company receives a citation from Apple. Like Apple this company is CORRUPT and Money hungry. Please don't trust anyone. Not even your supervisor. Is this job as a stepping stone to get you to where you need to go. It's okay for mother's or students. But there Is no future in this job!!!!