One of the worse places I’ve ever worked. - Retention Agent TP Employee Review

1.0
5 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Didn’t pay employees better, but passed out free candy and snacks. But don’t think about bringing those inside the call center floor unless you have a plastic bag. Random giveaways if you worked lots of hours for little pay.

Cons

Bad management, mandatory overtime, supervisors took favorites, not even the sups wanted to take Sup Calls, AT&T is a terrible company, have to use your break time for bathroom breaks, security wands you every single time you step into the call center floor so you’re treated like a criminal, no holiday pay, you have to work weekends, unprofessionalism in the workplace, the building smelled like weed all the time, disgusting bathrooms, immature employees, I would not wish this place on my worst enemy. The turnover rate is so extremely high that 1st shift had maybe 20 employees and second shift had 6 full time employees. They will take away your bonus and even go as far as lie to you about getting it. You are paid on the 7th and 22nd of each month. So those months where you would get 2 pay checks? Say goodbye to that! This review is for TP I’m Grand Rapids, MI. One of the worst places I’ve worked by far. Liars, and con-artists. Garbage $11.00 pay. That was with a year of working there!

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TP Response
8y
We are sorry to hear that you felt that way. We see to it employees adhere to company policies while treated equally, provided decent facilities and given proper compensation. Thank you for bringing this to our attention and we will make sure to take all these into consideration moving forward. All the best.

Explore other reviews about TP

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
6d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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