good at first downhill dive since 2010 - Financial Operations Specialist TIAA Employee Review

Poor promotional advantages, jobs outsourcing to India within operations, no raises, low bonuses, high pay and bonus to upper mgmt only. Benefits being downgraded and pricing higher for employee. Retirement contribution lowered, no worker privacy, working units being re-designed as "neighborhoods" creating small crowded, loud, easy to observe working conditions, productivity and quality standards constantly changing making it difficult to achieve raise, bonus or promotions. low moral and paranoid outsourcing mind set. Poor quality applications and IT-systems from 1980s and 1990s. Front office-client facing staff and sales treated like kings, Back office and phone CS staff treated like ignorant loosers and expendable labor.