Incompetent Management - Anonymous employee THE/STUDIO Employee Review

1.0
7 Aug 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule and friendly environment

Cons

Where to even begin… Don't be fooled by some of the Department Head positive reviews! You can tell by the diction and content they are written by the same person (didn't even care to make it appear less so). But if anything, this is reflective of how the actual company operates: misguided tactics in attempt to achieve misguided goals. Misguided Goals: It all starts at the top, where the CEO has delusional visions of grandeur without truly understanding his product/market fit. CEO would often pitch to the company comparing the platform to Alibaba's manufacturing platform, but nowhere in terms of scale, capabilities, or quality are the 2 comparable. The CEO has this deep rooted idea of his ideal customers and the value the company can provide them, but he doesn't even understand his own product quality well enough to realize his product has no fit in the market he has in mind. Misguided Tactics: Despite having his vision, the CEO is not technical nor know how exactly to get there. As such, he is easily influenced by soundbites, which leads to constantly shifting priorities and lack of continuity in overall business strategy. Lack of technical knowledge also leads to various decisions based on guesses/faulty pre-conceived notions. For example, during weeks of down revenue, the CEO would immediately assume it was because of changes made on the platform and demand all changes be reversed when in reality they are completely unrelated (again lack of understanding of his own product). To achieve certain KPIs/goals, the CEO will demand departments to come up with plans, but will reject them if he disagrees without providing good rationale or his own alternatives (because he himself doesn't fully understand the nuisances of different departments)

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THE/STUDIO Response
6y
Thank you for your honest feedback on my performance as the CEO. I apologize that you did not have a great experience at The/Studio. You're absolutely right that we have a long way to go before we before we're Alibaba. But I'm firm in my belief that The/Studio can solve the manufacturing problem better than they are. I’m proud of what I’ve accomplished and what the team have accomplished at The/Studio. With no funding and through sheer effort the company reached 8 digits in revenue, setting up offices in China, Philippines, Romania and the United States. We employ almost 200 people globally, and indirectly employ at least another 200 people. There have been hundreds of millions of dollars raised by companies trying to create a better Alibaba and solve the first mile manufacturing problem, and literally everyone has failed. I believe this is in the top 1% of difficult problems trying to be solved in Silicon Valley today and there are no easy answers. People like to talk about businesses that can change the world — The/Studio’s business can, and that is always challenging. The result is that a great deal of experimentation is involved in trying to find product market fit, and that's a narrative you'll find at the beginning of every company we now recognize as leaders in their space. The/Studio has never strayed far from profitability and we bootstrapped ourselves most of the way, which means we have been measurably more successful than almost all companies in the space, even the ones who've raised more money than ours. And I believe our team is the one that can finally crack this problem. As the CEO, I always welcome feedback from employees. While I'm saddened to read it here, criticism is something I always try to find value in and I would welcome more insight from the writer if they'd care to email me. Whether they do or not, I wish them the best of luck. - Joseph Heller

Explore other reviews about THE/STUDIO

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment. Opinions and suggestions are respected and encouraged. Your voice is heard and work is appreciated. The team is self-motivated because they aren’t being micromanaged. The CEO promotes unity amongst the team and we feel valued for what we individually and collectively bring to the table.

Cons

It has been a pleasure working for The/Studio and the team that has been built. The CEO sets a standard of excellence for the team and provides all the necessary support and tools to obtain that, therefore at this time, I don’t have any cons.

1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Got to work with some very lovely customers and people.

Cons

They do not give strict work-hours because you will most likely be working 12+ hours per day. They will only tell you that it is a very flexible company when it comes to work hours, and that all they care about is that you finish all of your daily task and responsibilities, which is very misleading. They also seem to conveniently also show lower monthly sales numbers, meaning you will get a lower monthly commission than what you should be. More than 5 people "left" the company in my time there. There is also no room for growth within the company, as they believe in keeping it with a "start-up" internal organization, meaning you will basically do a lot and get paid very little for it. It seemed to me that it was easier for them to replace someone than want to give them growth/raise opportunities.

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THE/STUDIO Response
1w
Thank you for sharing your feedback regarding your experience at THE/STUDIO. We are glad you enjoyed collaborating with our customers and team members, but we would like to provide some clarity on the operational points you raised. For more than a decade, we have intentionally maintained a lean, fast-paced startup mindset. This environment requires significant agility and independent time management, which we know can sometimes lead to demanding days. We consistently aim to be upfront about the high-velocity nature of our workflows during our recruitment process so candidates can accurately evaluate if this style of work fits their goals. We also want to firmly address your note regarding our sales metrics. At THE/STUDIO, transparency is a core value, and our sales and commission data are strictly tied to real, verifiable performance metrics. We do not alter or manipulate numbers, and we take our financial commitments to our teams incredibly seriously. Finally, while our flat organizational structure means we focus heavily on individual execution rather than corporate layers, we always look to provide project expansion and growth opportunities for those who excel in a self-driven environment. For any further concerns, please feel free to reach out to our team directly at peoplesuccess@thestudio.com so we can look into it and address your concerns. We appreciate your contributions during your tenure and wish you success in your future endeavors.
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