Pros
- Everyone that works here is kind and supportive and truly wants to see you succeed. - The best work-life balance I've had in my 10+ years in tech so far. You need to work hard here, but you don't need to kill yourself doing it. - Our clients are lovely people to work with. The product is a creator tool, and there are rarely stressful fires to put out or super angry clients to manage. - You're able to focus on real CSM stuff like adoption, enablement, training, expansion, and strategy, instead of constantly being reactive, like some CSM roles. - Pay is decent, remote work benefits are nice, office is pleasant.
Cons
- Like many tech startups, onboarding is TOUGH. The company scaled quickly and onboarding was never revamped. I can't speak for the other roles here, but as a CSM I went through two weeks of high-level onboarding learning about the company, different tools, and practicing demos. - After the two week period I realized how much I DID NOT KNOW about my actual role. Managing renewal negotiations, order form management and editing, managing clients' workspaces / provisioning, etc. - Because of this gap the only option is to try and make mistakes, and hope the company has grace and patience as you mess up processes repeatedly.