Very unstable position, do not recommend - Customer Service Representative Sutherland Employee Review

1.0
18 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Coworkers were nice, able to work from home.

Cons

Was forced to quit early a month before my move, contested my unemployment claim by saying I left voluntarily. To say they had a soul would be to generous. Spent 1/2 training catering to disruptive class members and technology issues. Absolutely a joke. 1. Petco store policy is 30 day returns, had to email store to beg them to help the customer. Store usually responded with a novel about why they wouldn't. Ridiculous. 2. A lot of appeasing scammers with money/gc's/returns outside of policy. Told to appease if argue too much. No help with crazy irate customers clearly only wanting $$$ 3. The teams we worked with for fraud/unknown charges were ineffective and slow. Had to respond to customer every 24 hrs, usually responded with "nothing has been done"

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Sutherland Response
2y
We appreciate your feedback. If you would like to discuss your experience further, don't hesitate to reach out to us at SutherlandExperience@sutherlandglobal.com. We would love the opportunity to resolve any issues.

Explore other reviews about Sutherland

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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