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      Sutherland

      Engaged employer

      Sutherland reviews

      Great if you are looking for part time work. - Support Specialist Sutherland Employee Review

      2.0
      21 May 2018
      Support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some really great supervisors and team members here. You work from home. A call center job that doesn't have an Handle Time Maximum. You can get performance bonuses! Schedules are flexible for the most part.

      Cons

      Depending on your Line of Business little to no potential for career growth. You won't get close to full-time hours outside of holidays. If your equipment fails you will not get paid while waiting for replacement. This can take over a week. Software and tools used can be very buggy. Bonus metrics will change frequently.

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      Sutherland Response
      8y
      Thanks so much for your feedback. We're sorry that you feel there are some programs with limited career growth. We do strive to provide an environment where our employees can work on interesting projects, grow their own way, and be themselves, and move across programs to build their skillsets and experience. We hope you will proactively share your career aspirations with your supervisor so that you can partner on your career path. Thanks again for sharing your feedback - we are so glad to have you on the Sutherland team.

      Explore other reviews about Sutherland

      5.0
      7 Jul 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      26 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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