It's a mess - Customer Care Representative Sundays for Dogs Employee Review

Toxic positivity No proper performance guidance One manager for a massive group of people Consistently canceled 1:1s Tone Deaf managers and specialists Favoritism/Clique Mentality New director of care only has experience with offshore teams New director of care talks to employees without respect/too casual No team bonding activities for remote work Massive layoffs/firings every few months No consistency in training and the actual work you're expected to do No proper communication within the company itself, you don't ever know when there is an issue that affects your job and customers They want complacent not collaborative Mentally draining having to be on edge every hour for metrics that don't exist until they make them up No career growth