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      Subfero

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      Subfero reviews

      High stress / low reward - Concierge Support Ambassador Subfero Employee Review

      2.0
      9 Sept 2025
      Concierge support ambassador
      Recommend
      CEO approval
      Business outlook

      Pros

      Training Exposure Expansion of knowledge Encouragement to progress Solid hierarchy design

      Cons

      Microsoft management Microsoft Key Account managers over promising on your tickets Subfero did little to protect us from Microsoft employees demanding action from us on a ticket when your taking 6 new tickets a day whilst sometimes having a qué of 20 existing tickets, whilst being hounded about meaningless Survey results from people saying "I never rate 5 stars moby is perfect" yet it's a KPI

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      1.0
      11 Nov 2023
      Chief executive officer (ceo)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great money making enterprise! Especially since the agents never know we're keeping them in the dark about how Microsoft operates, or even what % of the agents' work goes directly to the shareholders

      Cons

      Since Microsoft took away the contract I worked so hard to breach, I'm no longer able to afford the Jag

      3
      4.0
      18 May 2026
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good colleague and friends, good stuff

      Cons

      very KPI focus and micro manage

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