Mixed Emotions - Customer Success Manager (CSM) Storykit Employee Review

3.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Storykit used to be a strong, diverse and fun company to work for when I started 2 years ago. Before then they where in a start-up phase and decided to build a strong CSM team. After a year we went through layoffs which just made the whole company culture crumble. A lot of people left and everything kind of just became a big mess again.

Cons

Bad management (however CSM managers are great) No communications internally A lot of changes Horrible commission structure (impossible goals to reach so you wont get any more money than your base)

Explore other reviews about Storykit

2.0
3 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Central office, nice colleagues, good collaborations.

Cons

Unstable, management feels incompetent. Unprofessionalism is an understatement. The company wanted to reinforce working at the office, yet there was not enough space for everyone to be there. Too small office for the amount of people, no quiet area - feeling like you're constantly working.

4.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

- Good Culture - Great team players - Fast pace strategy

Cons

- Poor management structure - Unclear vision

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