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      Spectrum

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      Spectrum reviews

      Unnecessary Pressure - Mobile Customer Service Representative Spectrum Employee Review

      3.0
      14 Oct 2020
      Mobile customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and decent pay.

      Cons

      Metrics are slightly unrealistic and changes are being made unfortunately for capitalistic reasons and not for customer satisfaction. Upper management is trying to squeeze staff dry and experimenting on how much they can get out of one person as they can. Unfortunately, these changes affect customer satisfaction metrics and are encouraging poor ethics.

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      Spectrum Response
      5y
      We strive to provide high-quality products and services both to our customers and to our team. We will share your comments with our leadership team, who continue to develop strategies to support day-to-day operations.

      Explore other reviews about Spectrum

      5.0
      25 Feb 2026
      Designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits like gym, healthcare, PTO (although you only get about 12 days or so initially) The people are great, really nerdy cool crew, the work is really satisfying for designer minds.

      Cons

      Training took forever, just for you to see if you like the work you are there 4 months, this is a really niche industry and they expect you to know the details to advance to higher pay, to get an advancement of title, you essentially get a pay cut and a team that appears unhappy.

      5.0
      17 Sept 2019
      Human resources coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

      Cons

      Strict on dress code and professional appearance

      309
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