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Social Security Administration

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Good For Automatons - Customer Service Representative (CSR) Social Security Administration Employee Review

1.0
21 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Benefits, TSP (public version of 401k). If you like being a human automaton who wants to be micromanaged this is the perfect opportunity for you.

Cons

Extreme micromanagement: you are expected to take calls every single minute that is not a sanctioned break. If you go to the bathroom, management will question you about why you were off the phone for 5 minutes. Lots of lateral moves to positions with the same level of pay but twice the number of responsibilities required before any upward promotion. Leadership from the top down encourages managers to micromanage their people.

Explore other reviews about Social Security Administration

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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