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Social Security Administration

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Benefit Authorizer - Benefit Authorizer Social Security Administration Employee Review

1.0
13 Apr 2016
Recommend
CEO approval
Business outlook

Pros

SSA does have a Flexible Schedule and excellent benefits-- BA Job would be interesting if the Agency took training seriously and not treated it as a boot camp.

Cons

Computer Systems do not talk to each other or many mistakes are made that BA's have to fix with more and more complex cases-- SSA has Poor Training protocols: Poorly written procedures- they are a mess-- -many do not answer complex questions.Problematic cases are solved by teams and real knowledge is gained over time by working in teams -- Training insists that you learn alone thousands of details after bizarre classroom training sessions that are nothing but overviews. After classroom training and overviews of the many databases- comes hands on working cases with mentors who are overworked or are unskilled in training others. Mentors are not allowed to explain cases- Trainees are expected to figure it out alone and with thousands of procedures! Instructors are pulled off the floor and have little or no experience in teaching. Personalities -- watch out! SSA's training regime is a very brutal way to learn. Not worth it! Building has had problems-- pests etc.

Explore other reviews about Social Security Administration

4.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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