Pros
Solid product, and leadership definitely gets how to service customers. Great customer loyalty and some cool logos.
Cons
Horrible culture across sales. Almost everyone from BDR's to more senior sales reps are frustrated and/or looking for other jobs if they haven't left or been fired already. Employee turnover in sales is out of control. I've never seen a company with more potential be so bad at retaining its sales talent. This ultimately stems from a lack of trust and subsequent helicopter management of its sales people. Sales managers are either inept, or incapable of making the changes required of them to keep their teams happy. Ultimately they are who I feel the worst for. They're being asked to do the impossible. The vibe is very much to do what your told, even if it's not working, and don't ask questions -- a direct contradiction to one of the "core values" of ownership. Executives who are far removed from the sales process act as if selling is easy. No one in the executive suite seems to be taking any responsibility for all the turnover over the last few years, and regularly ignore the elephant in the room during large team meetings which ends up creating very awkward and negative energy. Understaffed. This company keeps hiring reps without any support. Very few solutions team members or SDR's. Very few reps hitting quota but shameless hiring of new people without creating an environment that breeds success. Extremely competitive market place. Almost all your target accounts are using a competitor already, and have evaluated Skilljar in the last few years, but picked someone else. Very hard to displace competitors due to product gaps. Great customer service isn't enough.