Hey Its Not Perfect. BUT Its Getting There - Service Delivery SiteMinder Employee Review

4.0
3 Aug 2017
Recommend
CEO approval
Business outlook

Pros

I have been working with SiteMinder for 5+ years. I had a mixed journey in SiteMinder. I had a massive gain in knowledge and experience, but also didn't get roles to feed my passion and no one seem to care about it too(may be time to leave ;). --Young, dynamic fast paced environment. --Very friendly and approachable senior management. --Tons of very nice people. --Great Products. Market leaders. --Ambitious and aspiring company, has abundance potential to grow further. --Senior Management is aware of the areas of improvement, and they are continuously working to improve things. Some to mention, parental leave, work flexibility(work from home), wedding bonus, breakfast etc (these benefits were initially not available). --Friday Beers, daily breakfast fruits etc --Ping Pong, snooker, x-box, and other board games.

Cons

--High employee turn around. --Some middle-level managers act as a huge bureaucracy wall and are very shallow. --Very limited 'internal' career progression, many suitable roles offered to external candidates(especially in service delivery). --Very limited employee skill development. --Socialising on Friday drinks seems to be the primary tool for internal career progression!. Nepotism :( --Annual salary review is a joke(usually around 0.7% to max 2%) --Different business units are isolated. Example, very limited communication between product team and service delivery(though it has improved slightly in the recent time). --HR(people and culture) team's primary task is recruitment. Would be nice they also focus on HR related issues. Usually takes months to get answers, even on simple matters. Advice to Job Seeker: It's not Google, but it's definitely better than 90% of other companies. It's not perfect, but it's getting there. I strongly believe it will reach there soon.

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SiteMinder Response
8y
You make some great points, thanks for sharing. I know there are plans afoot for a focus on communication and career development this year so I am hopeful this will help address some of your feedback. Thanks, Charlie

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5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company, good products, never had an issues when I was working there.

Cons

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3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

autonomous environment with good benefits

Cons

poor leadership and support for new hires

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SiteMinder Response
1d
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the autonomy and benefits offered at SiteMinder. At the same time, we're sorry to learn that your experience with leadership and support during onboarding did not meet your expectations. We'd appreciate the opportunity to better understand your experience and learn how we can improve. If you're open to sharing more details, please feel free to contact me confidentially at liza.capogrosso@siteminder.com Your feedback is valuable and helps us continue improving the experience of our employees. Thank you again, and we wish you all the best in your future endeavors.
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