Are you an executive? No? Then stay away. - Store Manager Signet Jewelers Employee Review

1.0
20 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The discount. That is it.

Cons

This company spends all it's money on executive positions and is constantly creating new ones. If you aren't a Regional Vice President or above, you are overlooked, underpaid and unappreciated. Signet buys up another brand every year and loves saying that they are the world's largest retail jeweler but then doesn't provide enough payroll to hire top talent or keep enough merchandise in stores to actually fill cases. Maintenance requests get denied and now stores can't even order certain supplies because an algorithm (which doesn't work) says what they need. The CEO wants to be an online jeweler. Gone are the days of walking into a store and seeing quality jewelery. Brick and mortar stores are an expense she doesn't care about and cost her too much money and that takes away her ability to buy up more jewelers and create more high level positions that none of the field employees could ever aspire to get. New hires with less experience will, many times, get hired in at a higher wage than a loyal, tenured employee because raises are laughable.

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Signet Jewelers Response
2y
Thank you for your feedback. We believe it is very important to hear from our team members. We want you to know that Signet values growth and development of all team members. We continue to invest in our team members’ professional and personal development by making hundreds of courses available on our learning platform (Brilliant University) and with LinkedIn Learning and GetAbstract. We have a companywide mentorship program to support development as well. Most importantly, we have a strong promote from within culture, which has resulted in several store leaders elevating to regional and divisional leaders within the Company. We believe that Signet recognizes and rewards outstanding performance at all levels. As such, we welcome the opportunity to coordinate a time to discuss your feedback, so that we can better understand your perspective. Please reach out to us directly at EmployeeExperience@SignetJewelers.com to schedule a convenient time for us to connect.

Explore other reviews about Signet Jewelers

5.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Inclusive; Puts love and people first

Cons

Not enough people are aware of the company’s changes to revolutionize their company with the times.

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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