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Second Time Around

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Exhausting - Store Manager Second Time Around Employee Review

3.0
16 Dec 2014
Recommend
CEO approval
Business outlook

Pros

At its core, what the company is trying to do is fun and definitely deserves its place in the 2nd hand clothing marketplace. It is downright exciting to watch consignment come in and out, if you love fashion. I loved processing consignment and researching prices. You can get lucky, if you work hard, show initiative from the get-go, and get yourself noticed by your manager and district manager. I was promoted from part-time sales associate to store manager in under a year (this was in 2011). I was right out of college and my salary allowed me to support myself comfortably enough in Boston and I was given a raise when I asked for it upon my one-year review. The health insurance was good. Right before I left, they were about to offer a 401K plan. I do not remember if it had a matching component or not. The administrative people who I worked with were very nice.

Cons

Try running a store on Newbury Street with little or no back-up from a district manager (my DM changed 5 or 6 times over the course of my 2 years as a store manager) and with "help" from sales associates you can only offer $9/hour. Not only do you have to SELL to the customer, you also have navigate the tricky, sensitive world of consignment. Applicants for $9/hour jobs are a motley crew, indeed. I was lucky enough to always find one strong right-hand sales associate, but they would inevitably leave for something better than a $9/hour job. I petitioned a few times for a salaried assistant -manager, but it never went anywhere. The main con, though, is retail is not a great industry to try to build a career in and consignment means dealing with crazy people. Some people you have to deal with are very, very difficult. This job requires IMMENSE patience. Don't even get my started on the now-former CEO, Bill Soncini. I heard he is gone now. That is a very good thing. I hope the company can undo the damage he did and make positive growth.

Explore other reviews about Second Time Around

5.0
14 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Family based business. Real people.

Cons

Hard work in warehouse. Location

2.0
15 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Definitely a fun retail environment at times. You get to know some really cool customers and consignors who bring in awesome stuff. I came out of the job with a lot of brand and designer knowledge. Great place to work if you love fashion and love talking with people in a retail environment.

Cons

Very sketchy business practices with too many loopholes. After an item "expires" but sells even the day after the expiration date, the money goes to the company, not the consignor (unfair). Sales associates work shifts alone at times and are expected to do consignment appointments, process consignment, take pictures of merchandise and post it to Instagram, answer questions on Instagram, answer phone calls, clear out fitting rooms and do go backs, engage with customers on the sales floor and ring people out. It can be extremely overwhelming especially when it's a busy day.

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