Unsupportive leadership - Customer Service Representative Scrapbook.com Employee Review

Such amazing coworkers, and a simple job where you don't have to work with the general public.

You will be walking a lot so sometimes it can be draining.

Your fellow warehouse colleagues are incredible. You get plenty of opportunities daily to get to know a wonderful and diverse set of people while doing simple work and engaging in some team-based projects from time to time. This does not include HR or warehouse management. The current CEO, McKane Davis, is a sincere man who makes a devoted effort to converse with and understand warehouse workers. He does a better job at this than his own HR department. You get a lot of free food, but this is mostly to soften the blow of the paychecks.

You will be made to feel like a child by HR and warehouse management if you ever express frustrations or give attitude to somebody. For experiencing a normal cycle of human emotions as you deal with stressors and injustices, in life or work specifically, you will be unambiguously made to work in a semi-hostile environment at Scrapbook.com due to your lack of positivity. This has been true of several colleagues who eventually quit or were terminated. Warehouse management will make mountains out of molehills; they will assume their opinions reflect the opinions of all workers, and you will be made to bend to their will as though they are speaking for the entire team of 60+ people. The pay is also terrible. Two and a half years of consistent hard work netted me $15.25/hr, 75¢ above starting pay at time of termination. The company abides by a set of “core values” that they regularly contradict, yet weaponize against all lower workers if they are not closely adhered to. “Healthy humor” is not reflected by naming and humiliating people for not participating in a game. “Intentional integrity” is not reflected by letting someone off with a warning and deciding to change that to termination three days later. “Trusting teamwork” is not reflected by pressuring people to come into work sick because you think they wasted all their sick days. “Innovative problem solving” isn’t just unreflected; it’s absent. All “innovation” made in the warehouse is indicative of a slow crawl toward the soulless yet rigorous efficiency of Amazon.