Great people but terrible management - Customer Success Manager Satchel Employee Review

Most importantly, the CEO is wildly unprofessional and has zero experience in running a business before starting Satchel. Every attempt to improve staff wellbeing is performative and disingenuous at best. Long-standing members of staff are brainwashed and are used to the status quo. They are likely still there because they feed the egos of the executive team, by being obedient, and never challenging the toxic business practices in place. This is highlighted even further by the operations and sales directors describing things as “a bit gay”. Casual homophobia isn’t exactly common at Satchel, but it wasn’t a surprise. There is also no HR team to report these things to, probably by design. Often, the person you had to report issues to was your line manager, which is incredibly unhelpful if you have complaints about your line manager. The company values are used as a stick to beat you with. Members of staff are remunerated, by way of bonus, based on how they meet these values. One of these values is optimism, which puts anyone who may struggle with mental health issues in a position where they are paid less than colleagues with a sunny disposition. Opportunities for career progression are non-existent and there is literally zero scope for training or development. If you have any professional experience then I would avoid working for satchel at all costs. If you’re fresh out of uni and desperate for a job then apply, but make sure to be looking for better opportunities in the meantime. That being said, with fierce competition and appalling staff retention, satchel may well have closed its doors within the next year.