Management issues - Customer Service Representative Sapphire Digital Employee Review

Good pay, benefits, opportunities for growth, really good work life balance.

The scope of work is currently growing faster than the company is staffing so there is some strain right now but they have addressed that they are hiring to help this.

Vitals must be like a box of chocolates, you don't know what you are going to get .. A 4 start job you like going to or a 1 star mess you can't wait to get out of. Maybe different groups are different. My job is not all bad. I make decent money with benefits, the new office is nice if a little sterile, most people are really nice, my boss is great, the free snacks are good and the gym is free if you want it. Some remote work and flex time. For all that I give them 4 stars!

So how did they end up with only 2 stars? MANAGEMENT. The management is awful, there is no other way to put it. Management here is bad. Really bad. From here on earth it seems like no one knows what they are doing, or cares. New CEO - ugh. Yes, they needed change but maybe not this change. Becoming more corporate-like so here comes the BS, the politics, the greed. They just cleaned house. They are bringing in more management (more of their friends to share the kitty?) and none of the working problems are getting solved. I have terrible teamwork with other groups and LOTS of long long hours. No promotions. No future that I can see. So for all that I give then a 0. That comes out to 2.