Rotten to the core - Front End Associate Sam's Club Employee Review

1.0
31 Aug 2024
Recommend
CEO approval
Business outlook

Pros

You eventually get to clock out. You will definitely get your steps in. When you're on break you can ignore the entitled members.

Cons

The members are entitled and abusive, management is toxic and loves to undercut and micromanage its employees, double standards in effect for different employees as far as sales goals, will terminate front end cashiers for not selling upgrades and credit cards even though it is not allowed per employee handbook (listed as only supposed to suggestive sell, not meet goals or lose employment). All around toxic workplace and unenjoyable to say the least. It is so incredibly stressful to work there, and the members are so mean, act entitled, and act like they own you, and there is no consequence for their behavior. Instead of being told to treat employees with respect and basic human dignity, they are given apologies, freebies, and discounts for "their inconvenience" and the employees feel undervalued and replaceable.

Explore other reviews about Sam's Club

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
2w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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