Not too bad, as much as we complained - Default Prevention/Outreach Counselor Sallie Mae Employee Review

4.0
11 May 2014
Recommend
CEO approval
Business outlook

Pros

Benefits were nice. Insurance, 401k, paid time off, etc were great compared to other companies I have worked for. Incentive pay (bonus) for the group I worked for was low, but not competitive. There is some room to grow in the company. The bosses for the most part are willing to listen

Cons

There are some major issues with the systems we work with, working in a call center can be stressful especially when the people you call are hateful

Explore other reviews about Sallie Mae

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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