Alright at the Best of Times - Repair Technician Safelite AutoGlass Employee Review

3.0
14 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The biggest "Pro" working here is the people you work with. 95% of them are downright awesome folks. You're all in it together, and a lot of folks will take time out of their day to help you out if you get stuck. Pay is decent for what it is. Most of the customers are cool.

Cons

My biggest gripe is that they have folks in certain positions that don't match the work they do. For example, the position that I had up until recently was shared by myself and two others who actually were out all day repairing windows. But they also had two other guys with the same title who didn't do ANY of the work we're supposed to do, with one being the inventory guy and another being one of the guys at the desk. That wouldn't have bothered me as much if the inventory guy didn't have the "Lead Repair Specialist" title, despite never actually doing any repairs... they just gave it to him to get him a pay raise... Corporate sucks. Number number numbers. They mandate lunch breaks, but don't set aside any time during the day for you to actually take that lunch, but you'll still get a daily message in the company group chat telling you to take it.

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Safelite AutoGlass Response
2y
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

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5.0
27 Jun 2026
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Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
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Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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