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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Customer Service Representative - Customer Service Representative Safelite AutoGlass Employee Review

      1.0
      6 Sept 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Obtained full-time position immediately, upon hire; received incentive bonuses quarterly and annually; received free coffee, water, hot tea

      Cons

      Extremely restrictive call-center environment; call center customer service reps treated disrespectfully; virtually NO opportunity for thoughtful, creative, intellectual thinking (i.e. this job is only for people who can stand 'turning off their brains' and just doing what they're told, over and over and over again, all day, everyday, with little to NO opportunity to get away from your computer screen, headset, cubicle, and chair, or away from taking calls literally back-to-back all-day, everyday

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      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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