Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      SHI International

      Engaged employer

      SHI International reviews

      Work-life balance, but leadership lacks direction and is will not have your back - Customer Success Manager SHI International Employee Review

      2.0
      25 Jun 2026
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life Balance, Vacation Time

      Cons

      Ineffective Senior Leadership, No clear direction/strategy, MSFT Services a mess, Lots of departures

      avatar
      SHI International Response
      1w
      Thank you for sharing your feedback and for your years of service with SHI. We're glad to hear you appreciated the work-life balance and time-off benefits. We understand how important clear communication, leadership support, and strategic direction are to the employee experience. We value feedback like yours as we continue working to improve. If you'd like to share additional insights, please reach out to SHIfeedback@shi.com. We wish you the best in your future endeavors.

      Explore other reviews about SHI International

      5.0
      11 Jun 2026
      Iam
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work for especially for those in information technology looking to learn more from software and hardware vendors. The meet and greets + lunch and learns help you learn more about the products and services they provide.

      Cons

      None, I’ve had a positive experience with them!

      avatar
      SHI International Response
      3w
      Thank you for your feedback and for being part of SHI for over three years—we appreciate your continued contributions. We’re so glad to hear you’ve had a positive experience and that the learning and networking opportunities, including meet-and-greets and lunch and learns, have been valuable in supporting your growth in IT. Thank you again for taking the time to share your experience. If you’d ever like to share additional feedback, please feel free to reach out at SHIfeedback@shi.com.
      1.0
      6 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, paid for career development trainings/certifications, and depending on your role, flexible hours

      Cons

      -Management/Senior Leadership teams are very disorganized and often change processes several times throughout the year, without consulting the teams that would be impacted -Tools are extremely outdated -What mattered to senior leadership was the velocity of closing projects, vs quality of delivery -Extremely valid criticism was often ignored -Very difficult to get promoted -SHI loves automating everything they can, so a lot of times, work ends up feeling very tedious and repetitive -Day to day work very often includes tedious process approvals from management, slowing down pace of work with no real feedback given during the approval process -Met a lot of people who were great, but met far more who are toxic -Everything feels escalated even if the “issue” is manageable -EXTREMELY micromanaged

      See reviews by: Helpful|Rating|Date|All
      Related searches: SHI International jobs | SHI International salaries | SHI International benefits | SHI International interviews
      SHI International reviewsSHI International Customer Success Manager reviewsSHI International review