Pros
I help members understand their health plan options, which involves a lot of calls, follow-ups, and eligibility questions. The training is good, so you know what you're doing when you're on your own. I appreciate the generous PTO, 401k, and tuition reimbursement. Most people who work here care about the mission, which makes a difference.
Cons
Documentation piles up quickly, and some days you don't have time even for a coffee break.