Kansas City Iconic Company - Customer Service Representative Russell Stover Employee Review

good benefits,great staff and good environment

can be stressful physically, and fast paced

“One of the most rewarding parts of my role was building my team and continuing to learn. The plant employees consistently supported one another, which made the work meaningful.”

Corporate leadership made collaboration difficult. Criticism was frequent and often came from individuals without plant-level knowledge. I was told I was “wrong” while actively teaching and supporting them. Corporate leadership operated under different rules than the plants, including separate vacation plans and holidays. Equal treatment was never achieved, and the belittling behavior was unlike anything I had experienced in a professional environment. The culture reflected a clear “do as I say, not as I do” mentality. In my experience, Corporate HR lacked transparency and demonstrated questionable ethical practices. Accountability was inconsistent, which made it difficult to lead effectively and retain strong talent.