Sad Dinosaur Afflicted With Nepotism - Sr. Manager, Content Marketing Ricoh Employee Review

1.0
27 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits but not worth forgetting everything you've learned.

Cons

From the CMO to VPs and managers, they were all buddies from an aging tech company. Website forms didn't work, buyers were given no content to help make buying decisions, the company had dozens of email marketers but literally couldn't even send an email. It was like walking into a marketing department in the 90s before a company had a CRM. Leaders were 50-60 yo women who couldn't talk about data intelligently. Every 4 months reorganization with the leadership never changing bc they were all cronies from various companies while leads literally dropped more than 50% y/y. I'd seen more sophisticated marketing 15 years ago in a company half that sized. Truly sad to see a once-great company become a shell of itself. I participated in a diversity and inclusion council where we had to recruit an African American member after winning the company's award for best diversity council in the country. Never thought I'd see a diversity council headed by a bunch of white women whose idea of diversity activities was volunteering at food pantries. Company spent millions on a new marketing program and didn't even have the capabilities to inform their customers of their new branding. Truly one of the saddest marketing departments I've ever experienced.

Explore other reviews about Ricoh

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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