Performance driven but lacks employee support - Complaint Analyst Revolut Employee Review

I worked at Revolut as a Complaint Analyst. The company provided one month of training and then expected 100% accuracy immediately after nesting. While I consistently met my KPI targets, there was a very slight gap in quality scores. Unfortunately, despite meeting performance metrics overall, I was terminated without prior notice or a formal performance improvement plan. I simply logged in one day and was informed on a call with my manager and HR that my employment was being ended. The experience felt abrupt and lacked transparency or constructive feedback. I believe employees would benefit from clearer communication, structured performance support, and fair opportunities to improve before such decisions are made. The abrupt nature of the decision was deeply distressing, both professionally and personally. As someone who carries significant financial responsibility for my family, the lack of warning or structured improvement support made the situation even more difficult to process. I believe employees would benefit from clearer communication, transparent evaluation criteria, and a formal improvement plan before termination decisions are made. A supportive performance management process would make a significant difference.