Republic Services is new to the call center game, and they don't know what they're doing. CRRs have very little access to information. They talk a lot about how they want to have great customer service but they don't give their people the tools to help the customers. There is no accountability or ownership for agents and very little feedback is given. Most of the staff is brand new so they can't answer customer issues either. The materials are out of date and he systems are not updated. Supervisor response to customer issues can take weeks.