Do Not Work Here - Customer Support Rep Fitness Employee Review

There is constant confusion company-wide regarding management and what their actual roles are/what projects they are contributing to, other than micro-managing their employees. Leadership encourages employees to voice their opinions and speak up, but don't actually listen to employees when they do so. They just threaten to write them up when they do, or become incredibly passive aggressive. They preach an appreciation for A-team players and the need for those employees, but don't do anything to keep those employees around. You may as well just do the bare minimum, because there is no benefit to being an A-player, just quicker burnout. The same issues arise over and over again, even when proactively brought up by employees which creates a high level of frustration for people who have to clean up the mess created by the issue. Communication is terrible across departments and even worse within departments. Leadership plays favorites and makes no attempt to get to know their employees. COVID precautions are not handled properly and there were many instances where employees were not notified of COVID cases even occurring at REP. CS team lost 16 people YTD - all the extra work piled up on key players with no "thank you" or appreciation. Very little diversity and small amount of women in leadership roles.