Pros
Owner has vision for the future of the company; potential for a lot of growth and expansion. Despite complaints by others about the owner; he is a cool guy caring after his business. He goes out of his way to provide his employees with various ways of compensation. Professional Great industry to work in Great location & office Great co-workers Nice HR Client relations dudes know how to handle business VP is respectful
Cons
Customer care Management & Supervisors Their "policies" demand that you live for this job and forget about your own (not worth the pay). No accountability from management or supervisors; being tardy and getting written up only applies to the lower work slaves You must become managements pet and tell on others in order to get any type of promotion or raise A lot of favoritism, management has their buddies and family members in the supervisor/lead roles. You will get blamed wrongfully without any proof. I was promised a raise during my interview after 6 months and that never came. I took twice as much calls as everyone and never received any complaints but magically a friend of the manager gets a raise after 2 months of being hired Working hard and being the top agent based on numbers means nothing to them, supervisors will see you as their competitor and will postpone any advance training just to stagnate your growth within the company. Very poor work & business ethics from supervisors Poor problem solving skills by supervisors will have the clients call in upset because something has not been dealt with properly Poor structure & training