1.0
22 May 2022
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Insurance Time off Holidays Remote Tuition reimbursement
Cons
No room for growth Ridiculous call volume No idle time Back to back calls No ground rules. They make up stuff as they go No help in chats Managers don’t care Ridiculous call volumes. Rules that create negative experiences for customers Multiple transfers to different departments You have to send the customers to the branch for everything. I don’t even know why the contact center is open Extremely low pay compared to other financial institutions