1.0
25 Jun 2021
Former employee, more than 1 year
Pensacola, FL
Recommend
CEO approval
Business outlook
Pros
Being an OJT mentor and helping with the new hires. Being allowed to get away from the calls due to having a meeting. TMing when the senior and manager were away. Helping answer questions in chat.
Cons
Never being allowed to step away from the phones. Back to back calls. Being scrutinized for taking a personal break. Not considering angry callers when scores came in Having to be available 95% of the time and having cod above a certain score and not getting help if needed.