Good start into the real world. - Customer Service Representative Radial Employee Review

4.0
28 Jun 2018
Recommend
CEO approval
Business outlook

Pros

-4 weeks of paid time off -Every three months you get call out hours you can use -coworkers are great -can advance easily -work from home opportunity -can get undertime (go home early) -holiday pay plus time and a half that day -health insurance is decent -401k match

Cons

-pay, plus the raises are about 30 cents a year -supervisors, team leads, and teir 2 make 10% differential. -constant change with the clients you take. -have to take breaks when they schedule and that’s only time you can use the restroom. -you do work in other departments with no extra pay. -management will jerk you back and forth in positions and not keep you up to date. -shift bid at the beginning of every year now, and your stuck with the schedule you get no matter your other obligations. -mandatory extra time from summer to the end of the year can vary from 2 to 12 hours more per week - only holiday off is Christmas otherwise you get to put in if you want off but not guaranteed. -weekends are short staffed

Explore other reviews about Radial

5.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

avatar
Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Benefits Enjoy the team I work with

Cons

Depends how you feel about a bit corporate company

avatar
Radial Response
3w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
See reviews by: Helpful|Rating|Date|All