A legitimately good company - Key Account Manager (KAM) Questel Employee Review

Questel has a really great offering that checks most of the boxes that corporate/law firm clients need when it comes to Intellectual Property, so the offering is strong which makes the work enjoyable in that you can really make a positive difference for your clients. My colleagues are all friendly and helpful. There's a healthy sense of competition but I have yet to meet anyone who will step on you to get what they want which is common in a lot of other places. I've heard from some coworkers that the culture has changed a lot (in a good way) in the last couple of years with new management. The training is really good here compared with some other IP SaaS/Service providers. Questel works hard to make sure you understand the products and the industry (which can be technical because it's an advanced legal topic).

IP SaaS/Services is a tough industry to get into if you don't already know a lot about the topic. It takes time to really get familiar with how patents especially work at a corporation or law firm. So it can be frustrating to get up to speed with the products. The company started in France even though its evolved into a global company over the last decade or so. A lot of the backend and support teams are still in Europe, which can make getting things done more challenging at times.

Flexibility while working, not difficult job.

Managers need training on how to manage teams. Practically no raises.