Looks can be deceiving...watch out! - Patient Experience Advisor Press Ganey Employee Review

Thanks for your feedback. I’m sorry to hear that you are frustrated with your experience at Press Ganey. I’d like to clarify a few points included in your review. This year, there have been a significant number of product launches and enhancements, which at times may seem overwhelming to our client-facing team. However, we have made it a priority to provide internal training and support materials for all launches to ensure our associates are knowledgeable and well-equipped to provide excellent customer service. We have also implemented a streamlined format for Partnership Plans that is focused on our clients’ goals, improvement priorities and related initiatives. We continue to enhance our technology platforms through new innovations and integration of expanded services such as engagement and nursing quality data. Connecting with associates continues to be a priority for our senior leaders, which is why they regularly visit all of our offices for informal discussions, to address questions and celebrate team accomplishments. Departments host meetings throughout the year to collaborate on key projects, discuss strategies and provide team-building activities. In addition, we host biannual Town Hall meetings to share our corporate vision/objectives as well as company-wide updates. This year, leadership has focused on celebrating our company’s 30th anniversary, including a special day focused on team bonding while giving back to our local communities and enjoying food and festivities with colleagues and their families. We strive to empower our staff to do the right thing and be forthcoming with suggestions and ways to improve not only how we support our clients, but how we can enhance the work environment. I would encourage you to share your ideas with your manager or HR Business Partner. They can work with you to offer coaching, support, additional training and mentoring.