Toxic Tech at its worst - Customer Success Manager (CSM) Preezie Employee Review

No pros here at all

Zero sales management. They’ll tell you you’re worthless if you don’t consistently bring in leads while giving zero guidance.

- Willing to invest in tooling + systems to optimize top funnel function. - hybrid in-office/at-home

- CFO trying to lead the sales team. He hasn't closed a cold outbound deal in the past year and hasn't booked a cold meeting himself in the past year. Recent deals brought to the table are all closed lost. Main AE here hasn't booked a qualified cold outbound meeting in the past 6 months and lost all 7 deals I brought him. He finally started booking meetings when he decided to change his approach (something similar to the one I initiated myself). - Running volume play with no clear understanding of their ICP or current customers. They say they understand their ICP and customers but that's from 2021 surveys and haven't done a recent customer success story in the past 2 years. Their lead CSM just left recently (a major sign). - No enablement/sales training. The company's GTM function is failing and leadership just hops on calls weekly and tells everyone to "get scrappy" and "hustle". - No focus on scaling what works but priority is burning their TAM and playing a "numbers game" - where they're just doing more of what's not working and expecting things to change. - $15 a day parking and they want you 2x a week in the office. - Bad commission structure. They want 16 meetings per month from an SDR. They have no recent or (any) data of this ever being achieved inside the company. You don't earn commission until you hit 75% of your monthly number. (No one has ever done this for the company, I don't know where they got this structure from). - CFO leads the sales team and is out of touch on many things. He is a boss and not a leader. If you're looking to learn from sales greatness or become a better seller, this is not the place. - No budget to help sales. US growth is entirely dependent on the sales team (2 reps). The company says they'll allocate spend and effort towards helping the US sales team but they've been saying that for 6 months with no changes. - CEO is similar in over-confidence. Thinks he's knowledgeable in modern sales but is out of touch. Tried a cold calling track he claimed would work (I did it just to prove him wrong.) - Leadership doesn't appreciate anything beyond hitting KPIs. I did a lot of work outside my role to build them a structure to follow and replicate. They don't care about actual results/success, they only care if you hit your KPIs. - There's a lot wrong with this company and I made the mistake of not pre-qualifying the opportunity well enough and wasted 6 months of my sales career.