A Place for Knowledge and Growth - Customer Support Representative Plentisoft Employee Review

* Friendly and supportive colleagues to work with.

* Little to no technical guidance and support for new employees. * Tasks were mostly assigned verbally with unclear requirements. * Expectations often changed and were not clearly communicated. * Strong micromanagement environment. * Asking for help was sometimes described by the manager as “excessive supervision”, making it difficult for new joiners to seek clarification. * Code reviews and PR reviews were inconsistent, with feedback that was often unclear. * During my time at the company, the improvement plan focused on learning new technologies and listening to podcasts instead of improving job-related skills and performance. * The manager often mentioned that programmers in the market (2025) earn around MYR 3,000–3,800, and used this to explain the high expectations, but those expectations were never clearly communicated. * New joiners were told not to always trust their own judgment and instead rely on experienced staff. However, the guidance provided was sometimes inconsistent or contradictory, making it difficult to know the correct approach. * Based on what I observed, interns and junior developers faced very high expectations, and some were not retained even after completing a 6-month internship. * My day-to-day working experience was quite different from what I expected after reading some of the public reviews.

To reassure anyone applying — they’re not sketchy or running a scam centre. It’s a legitimate business. But like every workplace, there are pros and cons. Here’s my personal experience (more cons than pros). TL;DR: Legit company, but the downsides outweigh the upsides. It’s mostly suited for fresh grads, though there are usually better options out there. Cons include: very old-school culture (strict clock-in, fully office-based), long notice period (~3 months), 6-month probation that can extend to 9, conditional bonuses, frequent late meetings, office cliques, and high staff turnover. Policies are outdated (physical leave forms, strict MC expectations), and extra tasks like book presentations are required. Learning is mostly self-driven and growth can be limited due to the SME setup. Advice: don’t be overly convinced by management’s sales pitch — it’s not a scam, but there are many companies with better culture and growth opportunities. Pros → Environment: Clean and well-maintained. A cleaner comes in 1–2 times a week. Casual dress code; shorts on Fridays. Slippers are fine since you’ll remove them inside anyway. Salary: Decent and consistently paid on time at the end of each month. There are two forms of additional payouts each year — a year-end bonus and a mid-year company performance payout. (See the Cons section for important notes.) Work-life balance: Generally manageable. Some roles accept people without experience and provide training. Hours are 10am–7pm. Overtime usually isn’t required unless your role involves urgent matters — for example, sales might need to take late-night client calls, and tech roles may need to handle system issues after hours. Use of technology: You will get to use AI for your work, the company encourages it, you get to try different tools and software. Colleagues: Most are friendly and helpful. But like any workplace, there are a few you need to be cautious around. Pantry: Well stocked. Parking: Plenty of spaces, and parking is covered after probation. Even without that, the monthly pass is affordable. Just avoid parking under trees in the evening because of the birds.

Cons → Management: Experiences differ depending on which office you’re in, as each has its own management style. One side tends to handle staff matters better. Environment: The office layout sometimes gives “tuition centre” vibes, and it can get very quiet. Salary-related: The “extra payouts” come with strict conditions (you get 2 in a year) if you resign shortly after receiving them. Just be aware of the terms before planning any move. Probation period: It’s 6 months and can be extended to 9 if expectations aren’t met. Benefits like annual leave and “extra payouts” only apply after confirmation. Resignation period: The notice period is long (close to 3 months) compared to many companies, which can make it harder when transitioning to a new job. Colleagues: There are noticeable cliques, which can make new joiners feel left out. A couple of colleagues can appear two-faced or overly polite in an insincere way. A small number of them can be rude, unfriendly, or openly clique-ish. Whether you fit in depends on which group you land with. Work life: Very old-school. You physically clock in with a card, and they’re strict about arrival times. Fully office mode despite being a SaaS company, which feels unnecessary. Fridays can run late, sometimes until 8pm, due to meetings or presentations. There is daily “stand up” where you briefly talk about your task the day before and today’s task. “Extra” Work: All employees are required to present a book they’ve read, usually twice a year. It’s part of probation evaluation and presented on Fridays. Even full time staffs need to do this too. Meetings: There are two types — with the boss and without. If your team is called in by the boss near the end of the day, expect to stay past 7:30pm. Taking leave: You fill out a physical form and hand it to HR. Learning: You will mostly learn on the job and learn on your own. Learning experience: Due to it being a SME, you really can only learn so much. Medical leave: You’re expected to submit MCs before lunch. They can be particular if you take too many (like more than 2 days in a row), even with proper medical certificates & doctor’s recommendation, really just money minded boss. Team bonding: Not much, you get to play badminton usually weekly (but it depends if there are enough people joining). No trips. Only once a year (end of the year) dinner. Annual leave: You cant bring forward the following year. If you still have extra, they will give a payout, however, it is not your days worth (it is usually quite a bit lesser than your monthly salary divided by the number of AL left). It is an amount the boss sets aside and divides it accordingly, a form of “goodwill” per say, not a must to be paid. Turnover: So many staff members come and go, as short as 1 week. For an SME, it is insane. Overall note: The boss does give good advice on business and sales. However, since he is good at sales and the tactics, be careful. They are looking out for themselves. There is no point in that situation as an employee you are on the benefiting end. Very convincing boss, be careful not be strayed into sales tactics.