please, please do not accept a job offer here, especially if it is for a throwaway position - Cashier Pilot Flying J Employee Review

1.0
25 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The coworkers are just as disgruntled about their jobs as you are. Sometimes funny when things get completely out of control.

Cons

The truckers are crazy and harass you on the daily. Deal with lots of druggies/mentally ill/homeless people. The entire place is a circus and we called the cops almost daily while i was there. Management uses tiny raises and empty promises to keep you stuck in your dead end job. Absolutely no training except clicking through some videos. Entire mission is babying difficult customers. Almost no opportunity to move up. Rated on your sales as a cashier. Benefits cost almost half of what you make as a minimum wage worker. Managers break the law whenever they want and push you into being scheduled horrible, odd hours.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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