It was a passable job. - Cashier Pilot Flying J Employee Review

3.0
28 Dec 2014
Recommend
CEO approval
Business outlook

Pros

They were accommodating with hours; I could generally get 20 hours or more when I wanted it but they were willing to work me one day a week if I needed it for school or just because I needed time off. There was an easy going way of things as long as everyone was doing their work. Though I was utterly replaceable being a cashier, I felt valued by my immediate superiors in general. 401K with matching. I would recommend this job to a high school kid or someone who desperately needs employment, but I could not offer it seriously to anyone who can get anything better.

Cons

Work is dull, but that is the nature of cashiering. Pay was just above minimum, but that is in the nature of cashiering. We are offered little protection from rowdy and potentially violent customers; generally a customer getting aggravated will end in you being reprimanded. They did not practice internal promotion or provide any training to advance careers despite requests to do so. The most cross-training I got was lessons on how to clean the showers. Consistency was lacking. Someone who repeatedly had absences (no call, no shows or no call late arrivals) was pardoned, where as other individuals were punished brutally or reprimanded for minor offenses. Discipline was not enforced as much as it should have been, especially with women. The nature of the post I was at generally meant that if someone called off (which happened more often than it should have), the 'main' cashier and manager on duty were in a pickle. The CEO is not an ethical individual. Where there is smoke, there is fire.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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