Upper management can not be trusted - Travel Center Manager Pilot Flying J Employee Review

1.0
1 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Decent bonus. Nothing too outstanding, but decent

Cons

The upper management made the job too stressful. They have outright lied to me and my bosses many times. There is no regard for sexual discrimination and ethics. Someone in HR should be watching.

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Pilot Flying J Response
9y
Thank you for your feedback. Guest service and team member satisfaction are two of our top priorities at Pilot Flying J. We strive to hire managerial candidates who are the most qualified and accountable for their teams. We take claims like yours very seriously. Please email us directly at PFJHR@pilottravelcenters.com with specific details pertaining to your experience so we can continue to improve our team dynamics and leadership.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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