In recent months, top executives in the company found it necessary to cut about 30 hours of payroll out of each store. They have acknowledged this on national conference calls and said there isn't anything that can be done about it...glad to see they are all smiles in trips all over the country. Could those dollars spent flying top leaders all over the nation be spent in the stores? 30 hours might not seem like a lot, but when there is only one "salaried" person in each building, and a paper thin crew as it is, it's completely devastating to our ability to help our customers.
I have lost track of how many trackers and goals we have. Grow every inch of your business while you are register coverage / getting fish / selling animals / having 30 minute conversations with customers trying to convert them to $100 dollar bags of food.
It is clear to everyone in the company that the top level executives truly don't know what it's like. "A labor of Love" our CEO Ron has stated. They see the stores when they are prepared for visits. They see the horse and pony show, but no one is brave enough to talk to the struggles.
