Vaccination Nurse for International Travelers - Staff RN Passport Health Employee Review

2.0
3 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Meet interesting people traveling all over the worlds for leisure, business, student exchange, volunteering,, On your own in the office, 24/7 hotline for help, learning about all kinds of vaccines and disease abroad, easy work: vaccinating, recommending meds, satisfying work, good experience-fascinating with international travel health

Cons

Very very very overworked, on your own in the field with NO help, ALL part-time positions with NO benefits, NO lunch too much to do: Medical work, stocking, ordering, receiving, inventory, money interactions-billing, sharps wrapping dirty filled containers, printing hundreds and hundreds of pages per week. There is no one for housekeeping. You also vaccuum, empty the garbage, disenfect all surfaces, straighten the waiting room (chairs, pamphlets all over the place, even had a dirty poopy diaper), you are never involved or asked for input when remodeling an office, they removed the filing cabinet, so loose piles of papers on a shelf, dirty cracked counters, small desks, no surface to work with, drawers that malfunction, the paper shredder is puny so it heats up and breaks down easily. You are scheduled back to back with no breathers and are expected to wiz through appointments which is impossible. They want us to sell products for bonuses you never get. They write you up. In the time I was there, 4 of us left the company. All and all you are not really appreciated. They always post that they nurses, they are understaffed with no per diem to fill-in. Your it. Clients are most often than not upset because they are quoted certain prices over the phone and when they are in clinic, they get upset as they are given erroneous info, so clients often feel taken and us nurses get the brunt of all complaints.

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Pros

self regulated and choice of hours

Cons

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2.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay rate and hours for CSR.

Cons

If you are a nurse, don't bother. The nurse managers are condescending, rude and treat the nurses like work horses. Nurses have no back up and the focus is on squeezing as much money out of a client as possible. Now, if you work the call center, it's not much better. Call center leaders are often wrong or just have no idea what they're talking about. Your job is to book as many appointments as possible but not be transparent with the customers. If a customer asks for an appointment for something you can tell them the office visit cost but you can't tell them the cost of the vaccination unless they ask you specifically. So they mentioned needing typhoid but don't ask you the price for it you're not obligated to warn them ahead of time with the cost is going to be. And Passport Health doesn't display their prices online because according to management they're not obligated to. All in all, this job is just about making as much money off of these people as possible. Actual customer service and customer care doesn't exist here.

1
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